Knowledgebase : Billing & Payments
Refund Policy
Posted by Administrator on 14 September 2018 05:59 pm
  1. All Clients of M1-Serverz can take advantage of our 30 days money back guarantee if our services does not satisfy their needs, and the:
    1. Service is cancelled within 30 (thirty) calendar days from the date of its order;
    2. Service cancellation is immediate;
    3. Support ticket is opened after cancellation is submitted;
    4. Invoice was paid by PayPal or Credit Card.
  2. Conditions under which 30 days money back guarantee does not apply:
    1. The Service was terminated due to a violation of the Terms of service.
  3. The 30 days money back guarantee only applies to standard, storage, KVM VPS, VPN, shared and reseller hosting services.
  4. The 30 days money back guarantee does not apply for domains, certificates, additional IP addresses, licenses, add funds transactions and other one-time payments.
  5. All refunds are processed within 3 business days.